CP Service

Coilplus is committed to meeting the needs of our customers by providing steel products of superior quality, manufactured in the most cost-effective manner possible. From eight different Coilplus Companies, we provide quality-conscious steel buyers with the products, service, and price that they need to meet the demands of an increasingly competitive marketplace. Our five pillars of Customer Service are the foundation of this commitment.

Human Resources
At Coilplus, we understand that the key to a satisfied customer is rooted in a dedicated and valued associate. A prompt response to any questions or concern is as important as the product we ship. Coilplus associates are passionate in this, and are uniquely qualified to respond quickly and help our customers solve problems. 

Processing Capabilities
The Coilplus Companies currently offer precision processing at all of our plants. Our modern facilities offer slitting, blanking and sheeting capabilities at most locations. In addition, we offer oscillated slit coil and re-rolling capability for gauge correction and superior shape control. We process slit coil with a thickness range from .007” thru .187”.  Blanks and sheets thickness range runs from .012 thru .135”. In addition to processing carbon flat rolled products, the lines are designed to run surface sensitive materials as well including pre-painted steels. Details of all equipment can be viewed by the ‘Services’ link above.

Flexible Inventory Programs
Coilplus is committed to function as an extension of our customers manufacturing facilities in regard to inventory. Our objective is to develop stocking programs that save our customers time and money. From JIT to Kanban and Demand Flow systems, Coilplus has the systems available to manage the most stringent inventory control programs, and to deliver material on time, every time.

Quality Systems 
Our philosophy is simple: everyone in the organization impacts quality. It is a responsibility that is shared company-wide. It starts with our attitude towards customers, and is implemented through our quality systems at all plants. Most of our plants are ISO9001:2008 Certified to insure adherence to procedure, and assure our customers’ full satisfaction.

Technical Services
All Coilplus plants have a Quality Assurance team to handle customer inquiries on new product development and product planning. In addition to our in-house associates, Coilplus can leverage the technical expertise of our suppliers where it is required. This furthers our goal of maximizing the human resource and technical capabilities of our manufacturing partners.